- agcruiseAsked on January 29, 2014 at 10:48 PM
The last few days Jotform.com will not completely load - it appears that it is not loading in html. The amount of the page that loads seems to vary. Sometimes get a lot of the red X boxes but not always. see screenshot. This happens whether I am already logged in or not. Sometimes repeated refresh will correct it. It happens in Firefox v26 and IE v9. I am using windows 7. This happens on my laptop connected via cellular 4G and desktop connected via wire. It may have something to do with my employer's network and some weird security restriction there because i simultaneously tried a different laptop connected via home wifi and I did not get the problem. This problem is new though, started about a week ago, but I have not changed hardware software or connection method. I've ben using Jotform for several years now and usually find it to be a great service. Thank you.
- JotForm SupportNeilVicenteAnswered on January 30, 2014 at 04:33 AM
First off, please acccept our sincerest apologies for any inconveniences caused. I am not able to recreate this issue on my end, so I am thinking maybe this is a location-specific issue.
Still, this problem needs to be investigated and resolved, so I have submitted a report ticket to have our development team have a look.
We will update you as soon as possible via this thread. We'd appreciate your patience while the matter is being investigated.