What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    getting e-mails of the form when submitted

    Asked by cricanada on January 30, 2014 at 07:29 AM

    Hi there,

     

    It seems that no matter what I do, my form gets received here, but does not send me an e-mail as well.  Further, if I wanted to change where the e-mail is sent, how do I do that?

    I've embedded the form at http://www.cricanada.net/main.asp?page=92

    Thanks,

     

    Noel

     

     

    Page URL:
    http://www.cricanada.net/main.asp?page=92

    E-mails ASP www thanks
  • Profile Image

    Answered by pinoytech on January 30, 2014 at 09:41 AM

    Hi Noel,

    Your email address (n******e@cricanada.net) is not in our bounce list upon checking. Have you tried already checking your email spam bulk folder? If not, can you please have a check?

    I notice also that form's notification Sender Email is blank. This is one of the reason why you didn't recieved any email notification from your form. To avoid and fix the issue, I would recommend you to use noreply@jotform.com as Sender Email.

    For more information, please take a look at this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Further, if I wanted to change where the e-mail is sent, how do I do that?

    In order to do that, just simply edit your form > click on Setup and Embed tab and click Email Alerts/Notification. For more information, please take a look at this article: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you need further assistance, please feel free to contact us again at anytime.

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 30, 2014 at 04:05 PM

    This thread is marked as open, but we do not see any updates. If the issue is not solved, please get back to us using the following thread link:

    http://www.jotform.com/answers/325540

    We will be happy to help.