What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account seems to be erased, PLEASE HELP

    Asked by iamgointowin on January 30, 2014 at 11:09 AM

    my email is redstormz@aol.com and my user name i believe was, iamgointowin. All my forms have been erased on the sites I have been designing over the years, and I can't log into jotform any more. here is one of the scripts that is not showing up on my site no more.  <script src="//www.jotform.net/jsform/3122510980"></script>

    Page URL:
    http://www.nirvananailsandspa.com/Nirvana_Nails_and_Day_Spa_NJ_Appoint<br/>ments.html

    my account My Forms JotForm email name
  • Profile Image

    Answered by pinoytech on January 30, 2014 at 12:02 PM

    Hi,

    Upon checking your form, I found out that your account already exceeded submission limits which causing the issue. Your account currently have 103 submissions for 100 submissions limits for FREE account. For more information about submission limits, please take a look our pricing page.

    I just want to let you know also that if you reach your account's submission limits, your form's will be temporarily disabled and your users will not be able to submit your form. Your forms will be enable again if you either upgrade your account now or wait for next monthly submission reset which is every first day of the following month.

    If you need further assistance, please feel free to contact us again at anytime.

  • Profile Image

    Answered by iamgointowin on January 30, 2014 at 12:06 PM

    OK, I will go in and pay for it, but I can;t log into my account

  • Profile Image

    Answered by iamgointowin on January 30, 2014 at 12:11 PM

    ok, got in, paid for the plan, thanks for your help