Form will not convert to a PDF

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    Asked on January 30, 2014 at 11:41 AM
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    Answered on January 30, 2014 at 12:23 PM


    Could you please provide more information about when/where or how you are having this issue? I made a test with one of my forms by converting it into a pdf file it worked fine:

    And this is the PDF:

    So, if you are not able to accomplish that, kindly try logging out your account, clear your browser cache and then log back in.

    I hope this helps. Inform us if you need further assistance with this inquiry.


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    Answered on February 06, 2014 at 09:30 AM
    Well, I tried doing this, but still having trouble opening the doc, it does not let me do it as a PDF doc. After I open the submission it gives the option on the left to get a PDF document, I choose that and then there is a file conversion window and says : Select the encoding to make the document readable.
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    Answered on February 06, 2014 at 10:09 AM


    Thank you for contacting us. 

    We would like to understand what could be causing this

    Please take a screenshot of what you see that prevens you from creating the PDF.  

    Use this guide to share the screenshot with us. 

    Thank you for your patience.