What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form will not convert to a PDF

    Asked by mhansen2013 on January 30, 2014 at 11:41 AM
  • Profile Image

    Answered by EliezerN on January 30, 2014 at 12:23 PM


    Could you please provide more information about when/where or how you are having this issue? I made a test with one of my forms by converting it into a pdf file it worked fine:

    And this is the PDF:

    So, if you are not able to accomplish that, kindly try logging out your account, clear your browser cache and then log back in.

    I hope this helps. Inform us if you need further assistance with this inquiry.


  • Profile Image

    Answered by layala06 on February 06, 2014 at 09:30 AM
    Well, I tried doing this, but still having trouble opening the doc, it does not let me do it as a PDF doc. After I open the submission it gives the option on the left to get a PDF document, I choose that and then there is a file conversion window and says : Select the encoding to make the document readable.
  • Profile Image
    JotForm Support

    Answered by TitusN on February 06, 2014 at 10:09 AM


    Thank you for contacting us. 

    We would like to understand what could be causing this

    Please take a screenshot of what you see that prevens you from creating the PDF.  

    Use this guide to share the screenshot with us. 

    Thank you for your patience.