- john2009jhonAsked on January 30, 2014 at 01:33 PM
Hello I just upgrade my account and found that I dont have any form in my account, I need my forms back I have some clients tjat are us in ng this service. Help
- JotForm Support ManagerJeanetteAnswered on January 30, 2014 at 02:40 PM
Upon checking our records I found a monthly Premium Subscription paid through Paypal Reference Number: S-4TA33953FY522314X, related to the email address on file rather than your Jotform username, that is basically the reason why it did not upgrade automatically.
To resolve the issue, I've canceled and refunded the charge back to your Paypal account. Please make sure you start a fresh session to assure that you are correctly logged into your account john2009jhon and then go to pricing page and re-upgrade