What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    in need my forms back

    Asked by john2009jhon on January 30, 2014 at 01:33 PM

    Hello I just upgrade my account and found that I dont have any form in my account, I need my forms back I have some clients tjat are us in ng this service. Help

    My Forms hello my account and
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    JotForm Support Manager

    Answered by Jeanette on January 30, 2014 at 02:40 PM

    Upon checking our records I found a monthly Premium Subscription  paid through Paypal Reference Number: S-4TA33953FY522314X,   related to the email address on file  rather than your Jotform username, that is basically the reason why it did not upgrade automatically.

    To resolve the issue, I've canceled and refunded the charge back to your Paypal account. Please make sure you start a fresh session to assure that you are correctly logged into your account john2009jhon and then go to pricing page and re-upgrade