What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
Upon checking our records I found a monthly Premium Subscription paid through Paypal Reference Number: S-4TA33953FY522314X, related to the email address on file rather than your Jotform username, that is basically the reason why it did not upgrade automatically.
To resolve the issue, I've canceled and refunded the charge back to your Paypal account. Please make sure you start a fresh session to assure that you are correctly logged into your account john2009jhon and then go to pricing page and re-upgrade