Account usage limits reset

  • ainiattawasol
    Asked on July 31, 2021 at 1:12 PM

    Hi.. I had reached my monthly submissions of 100 in July and was waiting for 1st August to launch my new form so that i can start accepting submissions again. But it's 1 August now in Singapore and the counter has not reset.

    1627751525 6105846548495 Screenshot 10


    May I check the reset on every 1st of the month is based on which country? Cos i realised when i submitted a comment, the date was still 31 July, although in Singapore it is already 1 Aug.


    1627751390 610583ded654c Screenshot 21

    Help please? Thank you!

  • Niko_N
    Replied on August 1, 2021 at 3:58 AM

    Greetings,

    We apologize for the inconvenience.

    The system sometimes may take a bit more time to refresh the usage limit for all the existing accounts. I've recalculated your account usage limits and it's successfully reset. Your forms should be accessible without any issues now.

    Thank you!