What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I created my site in a website builder and built a form in Jotform to allow cu

    Asked by scottwill7625 on July 02, 2011 at 11:45 PM
    I created my site in a website builder, and built a form in Jotform to allow customers to upload documents to an email address at GoDaddy, my host. But all that gets uploaded is the file name, not the file itself. How do I fix this? Is there a file I need to give to make your Upload function work?

    This is a re-post of a comment on Which Form Embed Code Should I Use?

  • Profile Image

    Answered by allanftd on July 03, 2011 at 12:20 AM

    Hi scottwill7625,

    I noticed that in your form's Submit Form Submission email notification, the template is written in Text Mode. Please re-do your email notification template and make sure that it is in HTML Mode so that all text formattings and hyperlinks will be saved:

    Hope this tip helps. Please let us know if you need more help. 

    Thank you for using JotForm!


  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 03, 2011 at 10:43 AM


    In addition, only the link to the uploaded file which is hosted in our servers can be attached to your email notifications, not the file itself. Uploaded files cannot be attached to emails to avoid bandwidth hogging issues. It is also for the benefit of the email recipients. It will give them the option to download only the uploaded files that matter.