What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't get access to my form data

    Asked by WildThayne on January 30, 2014 at 05:44 PM

    I just was hoping to see if this is a known issue.


    I can't get to my forms.  And when I try to get to my forms I get the site all messed up

    Please see this:

     

    http://screencast.com/t/Wes3eipa

     

    http://screencast.com/t/SWJshsVWZ3r

     

    http://screencast.com/t/0JyiouoP1bE

     

    I can't access my form data at all.  I really need help.  BTW, it was working just perfectly on the same browsers and same computer earlier today.

     

    I just need to know that this is an issue that is being addressed.  Thanks

    form data My Forms site thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on January 30, 2014 at 08:07 PM

    Hi,

    I just checked your account and found no issue on it. However, what you encountered might be connection related issue. 

    Can you please try clearing your browser's cache first, close the browser, open again.

    Then retry login back to JotForm using this link

    https://www.jotform.com/login  or http://www.jotform.com/login

     

    Please inform us if issue persist.

    Thanks!