PDF attachment: There seem to be an error. We are working on it.

  • ahockett
    Asked on August 2, 2021 at 3:49 PM

    Every time a person submits this particular form, the images are broken in the PDF sent via email. The only way I can get the correct information is going to this form inbox and pulling the information one by one.

    Could you please see what is wrong with this form?

    Thanks,

    Jotform Thread 3261578 Screenshot
    Page URL: https://form.jotform.com/210074490485152
  • Jed_C
    Replied on August 2, 2021 at 9:41 PM

    We apologize for the inconvenience.

    I was able to replicate the issue.

    1627954758 61089e4602908 er Screenshot 10

    Can you please try deleting the old PDF document and create a new one? Kindly try that and see if that works.

    1627954860 61089eac39aca PDF Editor Go Screenshot 21

  • ahockett
    Replied on August 5, 2021 at 11:16 AM

    I tried this and I am still getting an error. Any other ideas? Or do I need to completely redo the connected form and this one?

  • ahockett
    Replied on August 5, 2021 at 11:22 AM

    1628176937 610c0229e6912 Screenshot 10

    This is a whole error now. Any help would be greatly appreciate.

  • ahockett
    Replied on August 5, 2021 at 12:36 PM

    So, I had the idea of creating a whole new form, creating a connected pdf, and redoing my conditions. That seemed to have fixed the problem.


    Thanks!