What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Porque tive minha conta suspensa?

    Asked by SuportePhiladelpho on January 31, 2014 at 06:41 AM

    Gostaria de entender o motivo pelo qual tive minha conta suspensa.

    Ao tentar efetuar o login,  apareceu uma mensagem dizendo que eu violei os termos de uso.

    Meus formulários foram perdidos...

     

    Grata,

     

    Liliane

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    Answered by EliezerN on January 31, 2014 at 09:38 AM

    Hi,

    Upon checking your form I found that your account has been auto-suspeneded by our phishing detector system due to the form Lembrete de Senha

    It was probably due to the word "Senha" used in the Title of the form and the field label  "Tipo de Usuário". Please let me inform you that it is not allowed in Jotform to ask about usernames (nombre de usuários) and passwords.  However, I can see that your field Tipo de Usuário" has predifined options and it is not asking for password or login info. So, in order to reactivate your account simply share with us the URL of the page where your form is embeded and also provide information about what you use our forms form.

    We will wait for your reply.

    Thanks

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    Answered by VitorVieiraSouto on May 29, 2014 at 10:11 AM

    Porque tive minha conta suspensa? preciso dos formulario urgente -.- anão vey que raiva" PQP

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    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 12:26 PM

    Olá VitorVieiraSouto,

    Ao verificar sua conta, eu achei que ele já está ativado. Parece que um dos meu colega já tomaram conta de questões de sua conta.

    Não tente entrar na sua conta e volte para nós, se você tem qualquer problema.

    Obrigado!

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    Answered by Ilnay Souza  on April 16, 2016 at 08:46 PM

    Porque tive minha conta suspensa??? estou tentando editar um formulário e está desabilitado e ñ consigo entrar em minha conta por favor preciso do meu formulário por favor...
    Aguardo uma resposta o quanto antes
    .
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    JotForm Support

    Answered by ashwin_d on April 17, 2016 at 02:12 AM

    Hello Ilnay,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/820286 

    Thank you!