Why was my subscription just downgraded from Silver to free? I upgraded to silver when it was time to renew. We are a non-profit. I am a week away fr

Hello,

Upon checking your account, it seems the refund was made on your account on May 11, 2021. I believe this is when your account was downgraded to a free plan. Have you requested a refund from us? As for subscribing to the plan, please apply for the nonprofit discount again. The link to subscribing to nonprofit price will be sent to you after an application has been reviewed.

Nonprofit Discount

Please let us know if you require further assistance.