What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Test came through, filled out forms are not?

    Asked by jkbaar on January 31, 2014 at 09:58 AM


     The test e-mail comes through, but the students filled out forms are not??? Help please!



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    JotForm Support

    Answered by BDAVID on January 31, 2014 at 11:53 AM

    I see that your email notifications needs to be set properly:

    1) Once on the edit mode of your form, go to Setup & Embed

    2) Click on Email Alerts, then on Reply-To and Recipient Settings

    3) Change the Sender Emial to noreply@jotform.com, Sender Name to Joform, and Reply to Email to E-mail


    If the issue persist, please take a look at this guide to prevent bouncing email related issues.