What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form we didn't create

    Asked by lebkuchen on January 31, 2014 at 10:22 AM

    Hello,

    We recently noticed activity on our jotform that wasn't linked to us, and was written fully in a foreign language.  Can you please check into this?  We are very troubled that our data may be vulnerable.  We have changed our password.

    Sincerely,

    Greg Benson and Beata Beaudoin

    create JotForm check hello and
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    JotForm Support Manager

    Answered by Jeanette on January 31, 2014 at 12:04 PM

    I can see you got a phishing form created in a foreign language, yes. Please remove it immediately.

    The reason why this happened is not because your account got compromised, this happens very rarely once in while when a guest created a form, the form became orphan, and the system automatically assigns it to an account. In this case, it was yours

    Sorry for any concern this might have caused to you.

  • Profile Image

    Answered by lebkuchen on January 31, 2014 at 12:20 PM
    Ok. Thank you for your rapid response.
    Gregory Benson, Psy.D.
    Psychology Training Director- Newark
    Clinician Supervisor- Adult Outpatient Services
    Rutgers- UBHC
    183 S. Orange Ave.
    Newark, NJ 07103
    (973) 972-9308
    ...