What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant switch replies back to HTML?

    Asked by darryn on January 31, 2014 at 03:13 PM

    Had HTML emails to me working fine, today I changed to text only just to try. I have switched back but am still receiving as text only. I have tried switching back and forth a few times, but still no joy. Any ideas?

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    JotForm Support

    Answered by NeilVicente on January 31, 2014 at 04:53 PM

    Switching to text destroys the structure of the html-based template, so switching back wiill only change the email encoding to html, not switch back to the old template.

    The only solution for your problem is to recreate the email template.


    Hope this helps.

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    Answered by darryn on January 31, 2014 at 05:01 PM

    Sure it helps, but an epic fail! There should have at least been a pop up warning of some kind that if you switch you can not switch back.

    At least I know what to do next, thank you.