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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form loads slowly or not at all in Internet Explorer

    Asked by visionarymonkey on February 03, 2014 at 11:52 AM

    Form loads fine in Chrome, Firefox, and Safari, but loads very slowly and sometimes not at all in IE.


    Please advise on best the best way to optimize the form so that that it will work in IE





    Page URL:

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    Answered by pinoytech on February 03, 2014 at 12:48 PM

    Hi Brian,

    Unfortunately, I wasn't able to reproduce the issue that you are referring upon checking your website using IE browser. Please take a look at this video: http://www.screencast.com/t/sYNSHMzxfqpq

    I think the issue is had something with your internet connection which causing this issue.

    Feel free to contact us again if you need further assistance.

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    Answered by visionarymonkey on February 03, 2014 at 12:55 PM

    We have had multiple clients visiting our site from different computers and almost all of them are experiencing the same problem as I am in IE.  I have also personally tested the same page from mutiple computers and locations and I have the same issue in IE.  At the same time I have tested the same page with different web browsers such as chrome and safari and it works fine so I know its not my internet conection.  I have been browsing your support forum and it seems to be a very common problem/concern.

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    JotForm Support

    Answered by Mike_T on February 03, 2014 at 02:22 PM

    I have checked provided URL using IE 7, 8, 9, 10, 11 through browserstack.com and my PC, but I was not able to reproduce the issue.

    I am not quite sure if the issue is related to some security settings on your side, but it looks like that your IE can not load secure (SSL) content on the page. You can try to reset your IE settings and check the page again. Also, you might consider trying non-ssl version of the form on your page.

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    Answered by Maylan on October 27, 2015 at 09:50 AM

    I also am experiencing the same problem with JotForm not loading in IE browser. It loads fine in Google Chrome, but on Internet Explorer it will load halfway, then disappear and never load, leaving the page blank. There is a problem with JotForm loading in Internet Explorer. My URL for this form on my website is http://firstfamilycare.com/make-an-appointment.html

    Please advise.

    Thank you.