What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded my account and it's still showing as starter...

    Asked by legendrings on February 03, 2014 at 06:33 PM

    My order number was:


    It was for a premium yearly subscription.

    Can you please adjust my account?



  • Profile Image

    Answered by jedcadorna on February 03, 2014 at 08:14 PM


    Thank you for contacting us. I have updated your account subscription to Premium We apologize for any inconvenience.