What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to see the html code in the Thank you editor on Win 8.1 IE11

    Asked by olasdesigns on February 04, 2014 at 12:55 AM

    When I click on the "HTML" button, I get a blank box.  I am unable to see the html.  I am using Windows 8.1, IE10.  Could that be the problem? What is the solution?

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    Answered by olasdesigns on February 04, 2014 at 01:52 AM

    Sorry. I am using IE11.  Not IE10.  Thank you.

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    JotForm Support

    Answered by EltonCris on February 04, 2014 at 02:37 AM


    I was able to reproduced the problem on the mentioned environment. I have now brought this to our developers attention for a quick resolution.

    Please try it with a different browser for now, it works just fine on Chrome and Firefox using the same OS (Win 8.1).

    Our apologies for this inconvenience.


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    Answered by olasdesigns on February 04, 2014 at 03:07 AM

    Thank you.  I will try Chrome.