What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get to my online orders

    Asked by Visionzborn14 on February 04, 2014 at 03:10 AM
    not showing me the submissions on my order form
    Page URL:

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    JotForm Support

    Answered by EltonCris on February 04, 2014 at 03:54 AM


    I can view the form fine here. I can also view your form submissions when I checked it on your account. Did you mean you are not receiving submissions notification on your email? We would appreciate if you could provide more details about the problem.


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    Answered by Visionzborn14 on February 04, 2014 at 04:10 AM
    well it finally loaded. though my email isn't giving me all the notifications also, how do I reply to my customers?

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    JotForm Support

    Answered by EltonCris on February 04, 2014 at 04:47 AM


    When you say "email isn't giving me all the notifications", did you mean some are missed which has failed to end up to your inbox? Is this what you mean? I have sent a test submission with your order form and according to the server logs, the notification was successfully delivered to your email address. Kindly check it on your side.

    /var/log/jotform/amazonSES.log:[04/Feb/2014:04:42:53 -0500] 40056445977866 AmazonSES Sent email to visionzborn@inbox.com - MessageID:00000143fc47635d-e5dc1169-758d-40fe-80c4-85c84fe6d8ee-000000 - RequestId:b81374ff-8d80-11e3-96be-4ddf018b02e7

    If you want to reply to your customers, make sure to set your email field as the Reply-To Email Address. 

    Visula guide:

    Another way is to enable Mandrill. http://www.jotform.me/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill