- Visionzborn14Asked on February 04, 2014 at 03:10 AMnot showing me the submissions on my order formPage URL:
- JotForm SupportEltonCrisAnswered on February 04, 2014 at 03:54 AM
I can view the form fine here. I can also view your form submissions when I checked it on your account. Did you mean you are not receiving submissions notification on your email? We would appreciate if you could provide more details about the problem.
- Visionzborn14Answered on February 04, 2014 at 04:10 AMwell it finally loaded. though my email isn't giving me all the notifications also, how do I reply to my customers?
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- JotForm SupportEltonCrisAnswered on February 04, 2014 at 04:47 AM
When you say "email isn't giving me all the notifications", did you mean some are missed which has failed to end up to your inbox? Is this what you mean? I have sent a test submission with your order form and according to the server logs, the notification was successfully delivered to your email address. Kindly check it on your side./var/log/jotform/amazonSES.log:[04/Feb/2014:04:42:53 -0500] 40056445977866 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000143fc47635d-e5dc1169-758d-40fe-80c4-85c84fe6d8ee-000000 - RequestId:b81374ff-8d80-11e3-96be-4ddf018b02e7
If you want to reply to your customers, make sure to set your email field as the Reply-To Email Address.
Another way is to enable Mandrill. http://www.jotform.me/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill