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    my emails are not being received by users unless the email address is mine or not at all sometimes.

    Asked by Dialog on July 05, 2011 at 04:45 AM

    Hi There,


    my URL is: http://www.jotform.com/form/11072829306  


    I have set up various conditions so that the first email is only sent to rajv_1@hotmail.com  if the Cost centre code is completed.


    after this the user rajv_1@hotmail.com  should populate the 2 authorise, (select only the first name in each drop down as only they have email addresses attached, as this is a test form still) and then click submit


    now the first person in the list which is HR manager 1 should received the email ( which he doesn’t his email address is fritapher@hotmail.com ) they would authorise saying yes or no and then click submit.


    then the second person would receive an email which would be the Hiring Director (his email is scott.allan@ochrehouse.com )only after the previous person HR have completed the authorised field.


    after the Hiring director has completed his yes or no and submits the next person should receive an email which would be the VP whose address is: chris.hornsby@ochrehouse.com ,


    which they don't, and so then once the VP has completed yes or no and submits, the CEO receives and email to complete yes or no and submits and then a final email will be sent to this address at present gevangee.desai@ochrehouse.com with details of all the form information.

    However when I replace all the email address to my own which is Rajvee.patel@ochrehouse.com or my personal one which is rajv_1@hotmail.com it works fine.

    Please could you advise why this is happening?

    Also is there a time delay on when people would or should receive emails ?

     Any help you can offer would be great,



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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 11:06 AM

    Hi Raj,

    Upon inspecting your conditions, it appears that you are trying to send the autoresponder to the people who edits the submission. Try sending a notification instead.

    Autoresponders will only work for the original form submitter. For the subsequent editors, only the notifications will work.

    Let me know if implementing these changes does the trick. I'll be eager to hear about your progress.


  • Profile Image

    Answered by Dialog on July 05, 2011 at 12:05 PM

    Hi neil,


    Thanks for the advice,.


    i created a enw notification emaila nd applied tha to the editors i.e HD, VP and CEO.


    But this time i receive an email at both my personal email address and my work email address, and the actual HD, VP and CEo dont recieve anything :S 


    is there any way i or you could copy the whole form and then edit on one of them the codnitons to test different methods





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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 02:14 PM

    Hi Raj,

    Try cloning the form.

    1.  Go to My Forms
    2.  Click New Form

    3.  In the New Form Wizard, choose Import Form
    4.  Choose "Clone an existing form" then choose the form from a drop down that appears
    6.  Click Continue

    You will then be redirected to the imported/cloned form in edit mode. The form is automatically saved in your account as "Clone of [Name of original form]"

    Please update us on your progress. We look forward to hearing from you.