What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens if I go over my monthly allowance?

    Asked by scotthum on July 05, 2011 at 10:00 AM

    I am using the form for two shows in spetember and october for visitors to download e-tickets,  My current allowance is plenty and could well be enough for these 2 months but if it did go over what would happen?  

    Could i just upgrade for these two months and then downgrade again? 

    Best Regards

    Scott 

  • Profile Image

    Answered by allanftd on July 05, 2011 at 10:05 AM

    Hi Scott,

    Once you reach the maximum number of submissions for your account, your form will still be shown in your website. However, when a guest attempts to submit the form, the following message will be shown to your guest:

    The submission will not be successful and will not be reflected in your JotForm account.

    You submissions counter will be reset the following month. You can either wait for the next cutoff for your submissions counter to be reset, or upgrade to a higher plan. Also, you can cancel or downgrade your paid account anytime if you no longer need your paid subscription.

    I hope you find this information helpful. Let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 10:09 AM

    Hi Scott,

    Thank you for asking these questions. Seeing that you have cancelled your subscription and that your account is supposed to downgrade to free status tomorrow, I am thinking that  the current allowance that you were talking about is the free account allowance which is 100 regular submissions.

    If your account goes over the limit for free accounts, your forms will be disabled and will not be allowed for use. Your forms will be only be re-enabled once your limits reset on the suceeding month. If waiting is not an option, you may opt upgrade your subscription for the two months alone and cancel it when you feel that you're not going to need it anymore.

    If you need more help regarding cancelling and re-subscribing, please feel free to ask us. Our support team members are willing to help where we can. Thanks!


    Neil

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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 10:32 AM
    Answered by

    This wasn't meant to be cancelled! I have had to cancel my business
    banking card because I lost it. They must have stopped all payments
    going out from this card including my paypal payments. I wont receive
    the new card for another 5 days possibly! Any ideas what i can do to
    reactive the account?

    Best Regards
    Scott

    --------------------

     

    Scott,

    I see in your account that you have not used up any submissions for this month. Please be aware that cancelling a subscription won't affect your account in any ways other than reverting back to free status. That means you still have 100 submissions left for this month. Are you going to receive more than that for the next 5 days? If the answer is yes, then you would have to find a way to re-subscribe, otherwise your forms will be disabled when it reaches over the limit.

    Do you have a Paypal account? Or perhaps an access to a prepaid credit card? Those are the only other workarounds I can think of with regards to having your account stay as Premium.

    If 100 submissions will suffice for until the time you receive your card, then you do not have anything to worry about. You can re-subscribe to Premium anytime possible.

    Let us know if there's anything else you need to ask. Thank you for your business. Have a great day!


    Neil