What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Change Sales force credentials each month

    Asked by LondonWebs on February 05, 2014 at 06:28 AM

    We had the salesforce integration working perfect but then each month we change the access token, but now obviouly our form data doesnt send, when i go back into the intergration section of my form all it says is 

     

    Logging you in to Salesforce  Invalid username, password, security token; or user locked out.

     

    and then the option to remove integration ! 

     

    I dont want to remove it, i just want to type in my new security details and keep all the mapped fields active which took ages to set up

     

    Does this mean i have to remove intergration then set them all up again ! ??

    sales force style size height font
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    Answered by EliezerN on February 05, 2014 at 09:13 AM

    Thanks for reporting this behavior of our Salesforce Integration.

    So, upon testing our integration I was able toget the result you describe. However, it could be due to the fact that our Salesforce integration will work for Enterprise and Unlimited edition only. Unfortunately, Professional Version is not supported. So, take in account if your account is a professional one, that could be the reason.

    However, if your account is not a professional one, kindly get back to us so that we can further investigate.

    Thanks

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    Answered by LondonWebs on February 10, 2014 at 07:26 AM

    I think this issue is actaully on the JOTFORM side, you just need to be able to let me change my log in credentials which conntec to salesforce rather than have me remove intergration and set it up again each time

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    Answered by EliezerN on February 10, 2014 at 09:16 AM

    Upon testing again the integration from my side I was able to build it with no issue on my end, so it was temporary glitch from our side as you stated, so that the error: "Logging you in to Salesforce  Invalid username, password, security token; or user locked out" is no longer appearing. Kindly try to build the integration at this time and it should work properly.

    If the issue still persists in your side, do not hesitate to contact us.

    Thanks

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    Answered by LondonWebs on February 13, 2014 at 08:18 AM

    We only have a professional account does that mean we cannot use the API at all !!? ?

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    Answered by jedcadorna on February 13, 2014 at 08:41 AM

    Hello,

    Thank you for contacting us.

    I'm afraid in order to have the API enabled in your account you need to be atleast an EnterpriseUnlimited or Developer Edition.

    You can check if your API is enabled under this click path: Click on your Name |Setup | Profiles | System Administrator | Administrative Permissions | API Enabled (If has a check or not)