What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My conditions are not working as expected

    Asked by lmiller123 on February 05, 2014 at 11:49 AM

    I have read all the information about multiple conditions to a question. I have been working on one question for a full day. I hope you can help.

    http://www.jotform.com//?formID=40317862711956

    Question:

    I am purchasing a brick for the STARWal for:

    The following conditions seem to work

    If Myself - Hide "In Memory Of or In Honor Of" and "Other"

    If Empty - Hide "In Memory Of or In Honor Of" and "Other"

     

    However, the following conditions do not work:

    If In Memory Of - Show "In Memory Of or In Honor Of" / Hide "Other"

    If In Honor Of - Show "In Memory Of or In Honor Of" / Hide "Other"

    If Other - Show "Other" / Hide "In Memory Of or In Honor Of"

    I have tried these conditions with together and separately but in all cases both "In Memory Of or In Honor Of" and "Other" fields are displayed.

     

    I am also having the same problem with the Method Payment Question.

     

    Thank you for your help. Linda Miller

    Page URL:
    http://nsm2014.org/Test/starwall-online-donation-form/

    multiple conditions JotForm problem www
  • Profile Image

    Answered by EliezerN on February 05, 2014 at 12:49 PM

    Hi,

    Please take a look at this form if this is what you are looking for: http://form.jotformpro.com/form/40354666532960

    I cloned your form, removed the existing conditions and created these:

    So, if that is what you need, feel free to clone my form so that you can use it for your needs, here is how to clone forms: How to clone an existing form from a URL.

    I hope this is what you are looking for. However, if you still need assistance with this inquiry, do not hesitate to contacta us.

    Thanks

  • Profile Image

    Answered by lmiller123 on February 05, 2014 at 03:30 PM
    Thank you very much. This helps a lot. That questions and the answers show
    up correctly.
    However, now I am having problem with the question METHOD OF PAYMENT.
    The first 3 answers work correctly thanks to following your process in your
    email. However, the last answer does not work.
    If "Please invoice me." is chosen it should show "Billing Address" - but it
    does not display this when the radio button is selected.
    Thanks again for your help.
    Thanks,
    Linda Miller
    A Smart Loan Lady
    801.550.1222 Direct
    801.951.7193 FAX
    linda@lindamillergroup.com
    www.UtahMortgageAdvisors.com
    NMLS# 39250
    WJ Bradley Mortgage Capital, LLC NMLS #3233
    ...
  • Profile Image

    Answered by pinoytech on February 05, 2014 at 04:05 PM

    Hi Linda,

    Can you please take a look at this clone form if this what you want to achieve? http://form.jotformpro.com/form/40355736935966

    Here's the condition:

    Feel free to contact us again if you need further assistance.

  • Profile Image

    Answered by lmiller123 on February 05, 2014 at 04:30 PM
    Gotcha!!! Thanks so much for your help and quick response. Makes sense...
    Linda Miller
    Thanks,
    Linda Miller
    A Smart Loan Lady
    801.550.1222 Direct
    801.951.7193 FAX
    linda@lindamillergroup.com
    www.UtahMortgageAdvisors.com
    NMLS# 39250
    WJ Bradley Mortgage Capital, LLC NMLS #3233
    On Wed, Feb 5, 2014 at 2:05 PM, JotForm Support Forum
    wrote:
    ...