What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get my 'Thank You' message to auto scroll?

    Asked by liamformedia on February 05, 2014 at 04:42 PM

    Hi I'm using my form on a Facebook app: http://on.fb.me/1847BC8 

    but I want the 'Thank You' message to be shown but it auto scrolling to the top - is this possible?

    Thanks

    Page URL:
    http://www.jotform.com//?formID=40294921387965

    message scroll app facebook app FB
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 05, 2014 at 05:04 PM

    Thank you for contacting us.

    Please try to use an iFrame version of the form on your Facebook tab.

    I hope it will fix the scrolling issue on your form Thank You Page.

    If you need any further assistance, please let us know.

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    Answered by liamformedia on February 05, 2014 at 05:10 PM

    Unfortunitly this hasn't made a difference...

    It works as it should on the form itself but when you click 'Submit' the form doesn't scroll up to show the thank you message. This is causing people to enter multiple times as they're not sure if it's worked!

    Thanks

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    JotForm Support

    Answered by Mike_T on February 05, 2014 at 05:58 PM

    Please replace onload="window.parent.scrollTo(0,0)" with onload="FB.Canvas.scrollTo(0,0);" on your Facebook tab.

    It seems to be working right on my test page:

    https://www.facebook.com/Jottesttest/app_128953167177144

    Thank you.

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    Answered by liamformedia on February 06, 2014 at 04:22 AM

    This doesnt seem to have worked on mine...http://on.fb.me/1847BC8

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    JotForm Support

    Answered by abajan on February 06, 2014 at 05:25 AM

    I'm afraid I've not been able to replicate the issue. I ran two test submissions on your page and on each occassion the page scrolled (or more precisely "jumped") to the top. Is it still not working on your end? (Incidentally, those submissions won't be counted against your submission quota. I've taken care of that.)

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    Answered by liamformedia on February 06, 2014 at 05:30 AM

    Ah apologies it seems to be working now! Once I viewed it in 'visitor mode' it worked fine - thanks

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    Answered by liamformedia on February 06, 2014 at 05:32 AM

    Also, on a spereate note - people are saying that they are having trouble entering, do you know why this could be? The only thing I can guess is that they can't see the 'Thank you' right away (which has now been fixed) or that they are getting a deley and error when hitting 'submit', of which has happened to me. 

    Do you know how I can make the process as smooth as possible?

    Thanks

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    JotForm Support

    Answered by NeilVicente on February 06, 2014 at 05:52 AM

    We would love to help you with every JotForm-related problems you have, but may we ask you to kindly open a new thread for each issue with a different context?

    We will look forward your new query.

    Thank you!