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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email address change

    Asked by needacarshipped on February 05, 2014 at 08:03 PM

    I changed my email address, and my website submissions are still going to my old email address,  my old email was needacarshipped@yahoo.com  my new address is info@roadwayautoshipping.com 

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    Answered by Carina on February 05, 2014 at 08:57 PM


    If you wish your form submissions to get to another email address you need to change the recipient email in the notification email. This should be performed in each form:

    Please check our guide on how to set up email notifications for more details.

    Kindly let us know if you need more assistance.


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    Answered by needacarshipped on February 05, 2014 at 09:10 PM
    I did change it and it still is not directing them to my new email
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    Answered by needacarshipped on February 05, 2014 at 09:20 PM
    i dont want a additional email i want to change where it is directed to my
    new email, it wont work
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    JotForm Support

    Answered by jonathan on February 05, 2014 at 10:22 PM


    If this is the form http://www.jotform.us/form/20636622734149  in question, please check the Notification e-mail setup and apply the suggested correction below

    (click image to enlarge)


    If you intend to use custom Reply-to-Email in the notification, the e-mail account should be authenticated first. Refer to the 2 guides below on how to

    1. -How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    2. -Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Hope this help. Please inform us if issue persist.