What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to speed up the loading of my form on my website?

    Asked by rossgun on February 06, 2014 at 01:23 AM

    I think your program is BRILLIANT and easy for users like me. When I Preview my page with the form it seems to take a long time to completely load. At first there is only 1/3rd of the form visable. Any ideas. Thank you - Lindsay

    pS: the url ( if it loads there) will show the final result unfortunately but not the beginning .

    Page URL:
    file:///C:/Users/Lindsay/AppData/Local/Temp/preview/CONCEALMENT.html

    preview and
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 06, 2014 at 02:33 AM

    Hi,

    You seem to have shared to us the local file path of your form instead of the website URL. Can you please share with us the website URL where the form is embedded? But before that, try to re-embed your form using iframe embed code, this might resolve the problem. There is actually no issues with the form speed when I check your stand alone form here so it might be from the other source that is not responding well which affects the loading of the entire page.

    We'll await your reply. Thanks!

  • Profile Image

    Answered by rossgun on February 07, 2014 at 06:10 AM
    OK. Sorry I'm stupid!
    I have been working on my site to get it trimmed and faster loading. ( for
    some reason I think everyone has jet speed Internet connections!!! WRONG! )
    It was the slow loading of all my elaborate LARGE pictures that made the JOT
    FORM ( which is brilliant) slow to get up.
    Thanks for the patience.
    Kind regards
    Lindsay





     
                                      

    www.rossgun.com
    The nicest thing about the future is that it always starts tomorrow.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 07, 2014 at 08:01 AM

    Hi Lindsay,

    I checked the website you mentioned http://www.rossgun.com/  which was actually load fast (at least in my initial experienced),  but I just could not find the embedded form yet.

    If you can tell us how to view the form in your website, we can do further testing.

    Thanks!

  • Profile Image

    Answered by rossgun on February 07, 2014 at 09:30 AM
    Thanks Jonathan
    When I'm finished (hopefully this evening ) I will publish the whole thing
    and let you know. Thanks for promptness
    Kind regards
    Lindsay





     
                                      

    www.rossgun.com
    The nicest thing about the future is that it always starts tomorrow.
    ...