What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sub-user Account - Submission email

    Asked by mariedoyen on February 06, 2014 at 04:05 AM


    i've got a question about the Sub-user Account...

    I added a sub-user for one of my formular (free pricing), and when i received a submission, all is ok. I received the confirmation on my personal email that i've got a new submission but the sub-user didn't received an email submission on his personal email. We've checked his spam box etc... but no submission email...

    Is it because i've got a starter account?

    Thanks a lot for your answer.

    Have a nice day!

  • Profile Image

    Answered by pinoytech on February 06, 2014 at 04:22 AM


    Please refer on this thread for my response: http://www.jotform.com/answers/329197-Sub-user-Account?entrymessage=10732640770