JotForm owes me 120 USD - I got charged triple for the subscription!

  • Profile Image
    eiermann
    Asked on February 06, 2014 at 06:41 AM

    I really don't know what to say anymore. This is the third time in just a few months that my credit card was charged double.

    Everytime I hear "sorry for blablabla". 

    And it happens again and again and again.

     

    Now I realized that you not only charged one of my credit cards twice a month, you also charged another credit card for the same month. so I basically paid tripe for the monthly subscription.

     

    I then changed to a YEARLY subscription so you can stop charging me monthly! And again: Today I get another payment receipt for charging my credit card!

    You may consider changing your subscription provider! it just doesn't work!

     

    Please get in touch with me about the refund. It accummulates to about 120 USD since May 2013.

  • Profile Image
    eiermann
    Answered on February 06, 2014 at 06:45 AM

    Credit Card Bill 1

    Credit Card Bill 2

    (Please check the billing dates!)

    12x 9,90 USD = 118.80 USD 

  • Profile Image
    eiermann
    Answered on February 06, 2014 at 06:50 AM
  • Profile Image
    TitusN
    Answered on February 06, 2014 at 09:32 AM

    Hello,

    Thank you for contacting us.

    I checked your records, and indeed, it seems a lot needs to be sorted out. 

    We sincerely apologize for this - our systems are largely automated. 

    I will forward this request to our Manager for a definitive deliberation. 

    Please be patient as we resolve this.  

  • Profile Image
    Jeanette
    Answered on February 06, 2014 at 11:37 AM

    I found 12 duplicate charges. Two of them were already reverted, I've reverted 10, including the duplicate charges in December, when you purchased the yearly subscription

    Yes, the sytem has a bug whenever someone updates the CC info, it will  create a new subscription without cancelling the previous one. But we always honor any reversal for duplicate charges and we encourage our users to let us know before updating a new CC