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  • Profile Image

    I can not login my account

    Asked by Ali Ardi  on February 06, 2014 at 08:57 AM

    When I try to login med min both "ali@printakademin.se" &"tryck@printakademin.se", it show "Username or password did not match.".

    When I clik on "Forgot password?", and write my email adress, it shows, "No user with this email address or username has been found.".

    When I try to sign upp with one of my email address abov, it shows, this emai is registred befor!

    Regards,

    Ali

    my account email forgot password and did not match
  • Profile Image

    Answered by Carina on February 06, 2014 at 09:37 AM

    Hello

    The email tryck@p-----kad----.se is not registered and if you wish you can create an account with it:

    Regarding the other email ali@p-----ad---n.se, this account is suspended because you reached your limit of 10 ssl submissions. I reseted the counting to 0, but we can only do this once per account. In the future it will be necessary an upgrade to activate the account or wait until the counting to reset in the beginning of the next month.

    Kindly let us know if you need more assistance.

     

  • Profile Image

    Answered by EliezerN on February 06, 2014 at 10:20 AM

    @Ali

    If you reply to us, kindly notice that your las message did not reach us. Please resend it using this link: http://www.jotform.com/answers/329296

    Thanks