Video is not coming thru correctly in the download phase

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    gymnastjudge
    Asked on February 06, 2014 at 11:43 AM

    Customers are sending me videos that are not downloading properly.

    I tested my upload form thru my website and when I add a video it uploads with the correct MB...but when it is sent and I receive the Jotform submission...the video shows but as .mp4 but it is not downloading from the Amazon S3 account as it normally does...and it is just downloading a super small file that contains no video and infact gives an error when trying to open.

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    Carina
    Answered on February 06, 2014 at 12:07 PM

    Hello

    Can you please tell us in which form is this situation happening?

    Thanks