What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Video is not coming thru correctly in the download phase

    Asked by gymnastjudge on February 06, 2014 at 11:43 AM

    Customers are sending me videos that are not downloading properly.

    I tested my upload form thru my website and when I add a video it uploads with the correct MB...but when it is sent and I receive the Jotform submission...the video shows but as .mp4 but it is not downloading from the Amazon S3 account as it normally does...and it is just downloading a super small file that contains no video and infact gives an error when trying to open.

  • Profile Image

    Answered by Carina on February 06, 2014 at 12:07 PM


    Can you please tell us in which form is this situation happening?