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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to know IP Address of forms from JotForm service.

    Asked by weborigination on July 05, 2011 at 05:15 PM

    Hello.  My client is going to be setting-up a secure FTP area on his internal / Enterprise server system to have the JotForm forms sent directly from your service to his server.  The form in question is a secure form and my client would like to know what IP Address these forms will be coming from?

    So, does JotForm have a static IP Address that each form will be sent from that I can give them? 

    Thank you.

    Page URL:
    https://www.commonwealthcounseling.com/patient-registration.html

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    JotForm Support

    Answered by liyam on July 05, 2011 at 10:18 PM

    Hello weborigination,

    Thank you for posting your inquiry.

    All forms are actually coming from one IP address, each form only differs by the form ID.  Just in case that you don't know, we have dropbox integration and FTP that can be used.  Simply select the form that you wish to configure and then click Submissions on the tool bar, just above the forms list.

     

    On the submissions page, simply click on the properties on the right side (the gear looking icon) and options will list down:

    Simply check the Send Uploads to FTP if you want submissions to go to your FTP server and/or click the Send Submissios to Dropbox if you want an auto-sync of your submissions data and as well as files going to your PC.

    If these options are not cutting in, can you please describe to us more details that you are planning to setup and the process?  Perhaps our developers will be able to assist you.

    We'll wait for your response.

    Thanks,

    Liyam

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    Answered by weborigination on July 05, 2011 at 10:48 PM

    Yes, that makes sense.  Thank you. 

    We "were" planning on using the DropBox service, but my client has since found out that DropBox is not HIPPA certified and, as such, they cannot use it.  So, we are instead going to send the forms directly to an FTP area on their Enterprise (on site) server.  They are setting-up a Secure FTP area just for this on their server.  (They have to set-up the server properly, which they are doing now, and purchase / install an SSL for their server.)  Then, I will use the FTP option to send their forms directly to their server.

    However, they want / need to know the IP Address that the forms will be coming "from."  Here is there exact question to me...  "We will need the IP address from where traffic will be coming into our server (through jotform)."

    So, I need to let them know the IP Address that the forms will be coming from.  I "assume" that this is the IP Address for the JotForm website, which I believe to be 174.34.48.212.  Is this correct?

    Thank you.

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    JotForm Support

    Answered by liyam on July 05, 2011 at 11:35 PM

    Thank you for the details. 

    Yes, you have the correct IP address.  But just to be sure we're not missing out something (as I have not much knowledge about the architectural setup of Jotform), I will submit a ticket to our development team and have them respond to this.

    Thank you for your patience and understanding.

    -Liyam

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    Answered by weborigination on July 06, 2011 at 12:22 PM

    Any chance this has been verified as the correct IP Address yet?

    Thank you.

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    JotForm Support

    Answered by NeilVicente on July 06, 2011 at 12:45 PM

    Hi,

    I have increased the priority for the ticket submitted to our devs. Hopefully, they'll be able to provide you the information you are requesting as soon as they recieve this ticket.

    Thank you for your patience.


    Neil

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    Answered by weborigination on July 06, 2011 at 04:19 PM

    Hello Neil...  Have we heard anything from the developers on this yet?  (Sorry to bug you, but my client is waiting for this information to complete the Secure FTP server configuration.)

    Thank you.

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    JotForm Support

    Answered by NeilVicente on July 06, 2011 at 05:39 PM

    Hi,

    Sorry but we haven't heard from them yet. They should be contacting you as soon as they receive this message.

    In the meantime, try this workaround:

    Create an upload form then set up FTP integration to a test server for that form. Upload a file then submit. Then, check the test server's ftp access logs for the IP Address of the last ftp session made. 

    I am not sure, though, how it would work because honestly, I still am trying to figure out how to find ftp logs on my own test server. I will update you after I've finished my tests and found the exact IP address for the Jotform server.


    Neil

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    JotForm Founder

    Answered by aytekin on July 07, 2011 at 07:51 AM

    Here are the IP addresses these might come at this time:

    174.34.48.214

    174.34.48.216

    174.34.48.218

    174.34.48.219

    The list might change so it might be a good idea to just make it allow 174.34.48