Notification Emails are NOT working

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    Asked on February 07, 2014 at 07:35 AM

    ..and yes, I've tried doing a test email in 'Live' (preview) mode so it ought to send to the specified addresses rather than the default email. No dice. Is this a site-wide issue or have I missed something?

    Also, the submit button seems to have disappeared from my form. It's visible in the editor and the preview, but is not appearing on our website.

    Going well so far.

  • Profile Image
    Answered on February 07, 2014 at 08:23 AM

    Fixed the submit button - my iframe wasn't tall enough :)

    But emails still aren't working and that's a big problem :(

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    Answered on February 07, 2014 at 09:05 AM


    Thank you for contacting us.

    I checked the mail logs on our servers, and found that at least one email went out:

    Current Server:
    /var/log/jotform/amazonSES.log:[07/Feb/2014:12:29:34 +0000] 32932951824358 AmazonSES Sent email to -  MessageID:000001440c53110b-df04419e-f6f2-4b51-9e5c-d63f7bf85c44-000000 - RequestId:8043ab6f-8ff3-11e3-add3-b357db79b262

    Have you checked your hotmail spam folder?

    We can confirm that the email did not bounce. 

    Also, on paypal forms (I presume we are referring to the 'Buy Tickets Form'), the emails will not come through unless a payment is completed.

    If you want the emails to be sent regardless of the payment being incomplete, activate the feature as shown below:

    If you want to leave the feature deactivated, you can view unpaid submissions as shown below:

    Does this help? Please let us know.