What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Is this the form you are having troubles with? http://www.jotform.us/form/33295015381148
If so, let me inform you that according to our mail logs the notifications have been delivered with no issues:
/var/log/jotform/amazonSES.log:[07/Feb/2014:16:05:44 -0500] 33295015381148 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001440e2ba0a9-e4071dd7-9a70-4f2b-bf63-8a8d1160e770-000000 - RequestId:9badb6f8-903b-11e3-9170-d3f096c254e6
So, it is possible that they were flagged as spam and they are in the spam folder of your email box. Please contact your email serevice provider and request them to whitelist our domain names:
We use Amazon SES method for "email@example.com" sender.
You may also consider to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: Whitelisting JotMails IP Addresses
Please inform us if the issue still persists.
Yes were getting them now thanks!