What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my forms are no longer coming to my emial

    Asked by sandylim on February 07, 2014 at 04:07 PM

    I see them in the system but they are not forwarding to my email

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    Answered by EliezerN on February 07, 2014 at 04:41 PM


    Is this the form you are having troubles with? http://www.jotform.us/form/33295015381148

    If so, let me inform you that according to our mail logs the notifications have been delivered with no issues:

    /var/log/jotform/amazonSES.log:[07/Feb/2014:16:05:44 -0500] 33295015381148 AmazonSES Sent email to team@sandylim.com -  MessageID:000001440e2ba0a9-e4071dd7-9a70-4f2b-bf63-8a8d1160e770-000000 - RequestId:9badb6f8-903b-11e3-9170-d3f096c254e6

    So, it is possible that they were flagged as spam and they are in the spam folder of your email box. Please contact your email serevice provider and request them to whitelist our domain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    We use Amazon SES method for "noreply@jotform.com" sender.

    You may also consider to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: Whitelisting JotMails IP Addresses

    Please inform us if the issue still persists.


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    Answered by sandylim on February 07, 2014 at 04:50 PM
    Yes were getting them now thanks!