- sandylimAsked on February 07, 2014 at 04:07 PM
I see them in the system but they are not forwarding to my email
- EliezerNAnswered on February 07, 2014 at 04:41 PM
Is this the form you are having troubles with? http://www.jotform.us/form/33295015381148
If so, let me inform you that according to our mail logs the notifications have been delivered with no issues:
/var/log/jotform/amazonSES.log:[07/Feb/2014:16:05:44 -0500] 33295015381148 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001440e2ba0a9-e4071dd7-9a70-4f2b-bf63-8a8d1160e770-000000 - RequestId:9badb6f8-903b-11e3-9170-d3f096c254e6
So, it is possible that they were flagged as spam and they are in the spam folder of your email box. Please contact your email serevice provider and request them to whitelist our domain names:
We use Amazon SES method for "email@example.com" sender.
You may also consider to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: Whitelisting JotMails IP Addresses
Please inform us if the issue still persists.
- sandylimAnswered on February 07, 2014 at 04:50 PMYes were getting them now thanks!