Email blacklisting

  • Profile Image
    tonycrowther
    Asked on February 08, 2014 at 05:17 AM

    I appear to have a problem on three websites, where the recipient of the contact forms (Jotforms) seem to have been blacklisted, and are not receiving the forwarded emails.

    The sites involved are:  www.georgeatburpham.co.uk  (email:  info@georgeatburpham.co.uk)

    and:  www.cornerstone-hove.org.uk  (email: info@www.cornerstone-hove.org.uk)

    A third website is suspected of emails not getting through, via another Jotform:  
    www.speeddatauk.com  email: (info@www.speeddatauk.com)

    Can you think of any reasons why forwarding has stopped working?

     

    I have had to remove the contact form completely from one site, and simply display an email address for people to use with their mail client!

  • Profile Image
    pinoytech
    Answered on February 08, 2014 at 11:50 AM

    Hi,

    I've check your email addresses and it's not in our bounce list upon checking. Have you tried already checking your email spam/bulk folder? If not, can you please check it?

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    jotform.com

    email.amazonses.com

    amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Please contact also your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If the said issue, still persists, please let us know.