- tonycrowtherAsked on February 08, 2014 at 05:17 AM
I appear to have a problem on three websites, where the recipient of the contact forms (Jotforms) seem to have been blacklisted, and are not receiving the forwarded emails.
The sites involved are: www.georgeatburpham.co.uk (email: firstname.lastname@example.org)
and: www.cornerstone-hove.org.uk (email: email@example.com)
A third website is suspected of emails not getting through, via another Jotform:
www.speeddatauk.com email: (firstname.lastname@example.org)
Can you think of any reasons why forwarding has stopped working?
I have had to remove the contact form completely from one site, and simply display an email address for people to use with their mail client!Page URL:
- pinoytechAnswered on February 08, 2014 at 11:50 AM
I've check your email addresses and it's not in our bounce list upon checking. Have you tried already checking your email spam/bulk folder? If not, can you please check it?
In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "email@example.com" sender.)
Please contact also your email provider and request them to add JotMail's IP Addresses to their whitelist.
If the said issue, still persists, please let us know.