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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email blacklisting

    Asked by tonycrowther on February 08, 2014 at 05:17 AM

    I appear to have a problem on three websites, where the recipient of the contact forms (Jotforms) seem to have been blacklisted, and are not receiving the forwarded emails.

    The sites involved are:  www.georgeatburpham.co.uk  (email:  info@georgeatburpham.co.uk)

    and:  www.cornerstone-hove.org.uk  (email: info@www.cornerstone-hove.org.uk)

    A third website is suspected of emails not getting through, via another Jotform:  
    www.speeddatauk.com  email: (info@www.speeddatauk.com)

    Can you think of any reasons why forwarding has stopped working?

     

    I have had to remove the contact form completely from one site, and simply display an email address for people to use with their mail client!

    Page URL:
    www.georgeatburpham.co.uk

    email Emails contact form contact forms JotForm
  • Profile Image

    Answered by pinoytech on February 08, 2014 at 11:50 AM

    Hi,

    I've check your email addresses and it's not in our bounce list upon checking. Have you tried already checking your email spam/bulk folder? If not, can you please check it?

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    jotform.com

    email.amazonses.com

    amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Please contact also your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If the said issue, still persists, please let us know.