What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with Linked Images

    Asked by DarkUFO on July 06, 2011 at 06:39 AM



    It seems that a large number of our linked images that were sent via JotForm no longer work.


    We had them all linked here



    If we look at one of the broken images it says the image is located here



    However when I click the link I get this error.


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Please can you take a look.
    Page URL:

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    JotForm Support

    Answered by liyam on July 06, 2011 at 07:04 AM

    Hello DarkUFO,

    Your uploaded file is now accessible, please check it again.

    If this case occurrs again, please let us know.



  • Profile Image

    Answered by DarkUFO on July 06, 2011 at 07:08 AM

    Hi Liyam,


    Thanks for the fast response.


    I'm still seeing a large number of broken images here


    They are all jotform ones






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    JotForm Support

    Answered by liyam on July 06, 2011 at 07:36 AM

    Hello DarkUFO,

    Sorry about this, I looked your webpage using firefox and since it did not show up the image place holders, I thought it was good already, until I checked it now via IE.

    I will submit a ticket to our development team regarding this.  You will hear from them once this is worked on.

    Thank you for your patience.


  • Profile Image

    Answered by DarkUFO on July 06, 2011 at 07:40 AM

    Thanks Liyam, much appreciated :)

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    JotForm Support

    Answered by seyhuns on July 07, 2011 at 10:58 AM

    Hi Darkufo,
    We're truly sorry for the inconvenience but we were unable to recover your images. Your images were uploaded approximately one year ago. We have lost one of our servers around that time and we were not able to rescue all of the uploads. We are uploading images to Amazon S3 for a while and your uploads are much more safer now. Again, we're truly sorry for the inconvenience we have caused.
    We would be more than happy to help you if there's anything else we can do for you.

  • Profile Image

    Answered by DarkUFO on July 07, 2011 at 11:03 AM

    Ah no problem, thanks for trying :)