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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our online waiver forms are not coming through our email

    Asked by Anthony Morris  on February 08, 2014 at 02:38 PM

    Our online waivers are not coming through. The last email that came through for one of our waivers was on january 28th. can you please contact us ASAP. The utilization of these forms are vital to our business.

     

    http://cruisefishdive.com/fishing-waiver.php

    http://cruisefishdive.com/diving-waiver.php

    http://cruisefishdive.com/rentals-waiver.php

    http://cruisefishdive.com/group-waiver.php

    http://cruisefishdive.com/online-rental-form.php

    email style size font
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    JotForm Support

    Answered by Welvin on February 08, 2014 at 05:21 PM

    Hi,

    Your email address has landed into our bounce list for the following

    Result: 

    naplesmarina@cruisefishdive.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.1  Too many recipients. IB607

    Please note of the reason and to avoid this from happening again, we would suggest reviewing this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues and follow our recommendations such as whitelisting our IP Address and Domains to your email hosting provider.

    Also note that your Reply-to and Recipient settings should be completed with Sender Name, Sender Email and the recipient. I checked some of the forms, and they turns out to be not well configured. The Sender Name is missing. Without the correct settings, this would affect the functionality of the notification email so with the autoresponder email. Kindly fix it as well.

    Thanks