What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The next button isn't working for my clients when they fill out the first part of the form. It only works sometimes. Help?

    Asked by Derek on February 08, 2014 at 03:02 PM
    This form is important for my business. Some of the pages will not go next when next is pressed. Sometimes it's the first page sometimes it's the other pages. How can we prevent this from happening? I recently put in the secure form. Is there something we missed? Thanks
    Page URL:
    Www.mytaxpronow.com

    next fill thanks
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    Answered by Cesar on February 08, 2014 at 07:37 PM

    It appears that the form embedded on your site is not secure. Kindly make sure that the you use to access the form is https://secure.jotform.co/form/40085423341849 

    I have currently tested this form with IE, Chrome, Firefox, yet i have not been able to replicate the error yet.  Kindly also try clearing your browser's cache and try again.

    Do let us know if the issue persists. Thank you.

     

    Related Article: 

    Thank you.

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    Answered by mytaxsolutions on February 09, 2014 at 10:40 AM
    the link you provided us with below is currently not working. is there another link you can send us that will allow our clients to fill out a secure form.
    Thank you.
    Bless!
    Derek Jones
    ...
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    JotForm Support

    Answered by NeilVicente on February 09, 2014 at 12:40 PM

    It works well here on my end. Which browser are you using to view the form? Was this form supposed to be used on mobile platforms only?

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    Answered by mytaxsolutions on February 09, 2014 at 12:50 PM
    im using the https link and it doesnt pull up. Im using chrome.
    ...
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    JotForm Support

    Answered by NeilVicente on February 09, 2014 at 12:53 PM

    Are you getting an error message? Would you mind clearing your browser's cache then let us know what happens next?

    If you are getting an error, kindly take a screenshot, upload it here, then paste the link on your next response. Thanks!