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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not reaching my email box

    Asked by QLDBTR on February 08, 2014 at 03:44 PM

    I am having trouble with my frorms not going to my email account I have checked and I have the right email attached to them and I see it appears to be that my server is blocking them  I have contaccted the server but not sure if I need to give them all this information or what as followers

    Home / Email Problems

    How to setup email alerts to prevent email bouncing related issues

    This guide is made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. Let me me explain that this usually will happen because the messages are being rejecte...

    Whitelisting JotMails IP Addresses

    Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. JOTFORM IP LIST:188.138.116.138107.20.173.204174.34.57.218174.34.57.216174.34.57.214174.34.57.219208.117.50.25185.25.117.5623.29.113.20623...

    do I ask them to whitelist with all the numbers as above

    Please help

    QLDBTR

    Page URL:
    http//qldbullterrierrescue.com/adoptionform

    email JotForm style whitelist
  • Profile Image
    JotForm Support

    Answered by jonathan on February 08, 2014 at 07:45 PM

    Hi,

    Please make sure to set the Notification E-mail Sender E-mail to "noreply@jotform.com"

    I checked your form's settings and I found it set only to "Please select..." 

     

    Most e-mail service provider will usually blocked or filter out e-mail messages if the sender is not properly recognized as valid e-mail account. Check your e-mail junk or spam inbox for e-mails that were filtered.

    Hope this help. Inform us if issue persist.

    Thanks.