What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having trouble resetting my password

    Asked by Elizabeth Stauffer  on February 09, 2014 at 01:02 PM
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    Answered by pinoytech on February 09, 2014 at 01:30 PM

    Hi Elizabeth,

    Upon checking your account "GPLF", I found out that your account already exceeded payment limit which causing the issue. I just want to clarify that your forms and account will be temporarily disabled. In order to resolve this and avoid interruption of the service, I would suggest you to upgrade your account. You may proceed to our Pricing page and upgrade.

    If you need further assistance, please feel free to contact us again at anytime.