What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Jotform link is not working

    Asked by f5rgroups on February 09, 2014 at 01:14 PM

    I am using the Jotform link

    http://form.jotform.us/form/40306791903453

    but this link shows invalid ( I attached the screen shot of the error)

     

    but if click on the link mention in the error page which is different site but with the same code it seems to work fine.

    This is the new link it mentioned

    http://www.jotform.me/form/40306791903453

     

    But my first link is attached to my site and I want to keep using it... the people trying to signup the form is having lot of trouble, please help me in this.

    Screenshot
    JotForm different site www
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    JotForm Support

    Answered by BDAVID on February 09, 2014 at 03:20 PM

    Hi, that form is hosted in that domain (jotform.me). What you could do, is loggin to jotform.com, and clone that form while logged in that domain. Then you could embed the form in your site. Let us know if that solves the problem. 

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    Answered by f5rgroups on February 11, 2014 at 09:01 PM

    Thanks David for the reply but now there are three sites I am in.

    I signed up and created my Jotform and use the Link at JOTFORM.US

    the form the invalid form URL took me was JOTFORM.ME

    and you are suggesting me to clone JOTFORM.COM

     

    I added the link http://form.jotform.us/form/40306791903453

    and I cant change the mentioned link of my form, I like to keep the jotform.us link, can that be fixed so it works well for my site.

     

    I appreciate your support

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    JotForm Support

    Answered by ashwin_d on February 11, 2014 at 10:20 PM

    Hello f5rgroups,

    I am not sure how to specifically use a particular domain. We have a domain separation rule and every form as its own assigned domain name. The assigning of the domain name is automatic and based on your geographic location.

    JotForm.us domain is for USA user and JotForm.me is for asian user. There is no possible way to choose which domain you want to assign to your form as this is done automatically.

    Do get back to us if you have any questions.

    Thank you!