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  • Profile Image

    Need to reset password

    Asked by Tom Hunt  on February 09, 2014 at 07:54 PM

    Hi

    I have been trying to reset my password. my user name is Tomhunt88 and my email is info@goodlifehomecleaning.com. The site confirms that an email has been sent but I do not receive it. Can you send it to another email address Tomhunt88@ymail.com.

    Please advise.

     

    Regards

    Tom Hunt

    347-452-4372

    Tomhunt88@ymail.com

     

     

     

     

     

    reset password email name User Name site
  • Profile Image

    Answered by Carina on February 09, 2014 at 09:39 PM
    I checked and the email i---@g---li--h-----ea---g.com was IN the bounce list: Reason(s) : smtp;550 5.1.0 sender rejected. It was removed from the bounce list. You may refer to our guide about How to setup email alerts to prevent email bouncing related issues. It also contains instructions on whitelisting our mail servers so this issues will be prevented. Kindly let us know if you need more assistance.