What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to reset password

    Asked by Tom Hunt  on February 09, 2014 at 07:54 PM


    I have been trying to reset my password. my user name is Tomhunt88 and my email is info@goodlifehomecleaning.com. The site confirms that an email has been sent but I do not receive it. Can you send it to another email address Tomhunt88@ymail.com.

    Please advise.



    Tom Hunt








  • Profile Image

    Answered by Carina on February 09, 2014 at 09:39 PM
    I checked and the email i---@g---li--h-----ea---g.com was IN the bounce list: Reason(s) : smtp;550 5.1.0 sender rejected. It was removed from the bounce list. You may refer to our guide about How to setup email alerts to prevent email bouncing related issues. It also contains instructions on whitelisting our mail servers so this issues will be prevented. Kindly let us know if you need more assistance.