What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I dont seem to be able to log in tried to put in my email address

    Asked by Wendy Thompson  on February 10, 2014 at 07:34 AM

    I have tried to say I cant remember my password put in the wendythompson1@btinternet.com email and nothing happens..

    can you check this for me as urgent as I need to change the forms.


    Thank you



  • Profile Image

    Answered by Carina on February 10, 2014 at 09:03 AM


    I checked the account with this email and it has only one form - is this the account you wish to log in?

    I also checked and this email is not in our bounce list. Instructions on how to reset your password were sent to this email. Please check also your spam folder and in addition you can whitelist jotform domains:













    Please inform us if the problem persists or if you wish further assistance.

  • Profile Image

    Answered by naturalartlines on February 10, 2014 at 09:41 AM

    Ok then can you help me out here I set this account with wendythompson1@btinternet.com and doing a form for a website I built for a company I need the forms to go to them not me how can I do this and check its working?


    Be great if you can help with this



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    JotForm Support

    Answered by jonathan on February 10, 2014 at 10:09 AM

    Hi Wendy,

    This is the form http://www.jotformeu.com/form/40403155182343

    You can set the Notification E-mail to that of the company, instead of your e-mail account.

    Use this guides: 

    1. -Setting-Up-Email-Notifications

    2. -Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this help. Inform us if you need further assistance.