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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will we eventually be able to send both HTML & Plain Text (multi-part MIME)?

    Asked by lifestorynetwork on February 10, 2014 at 08:39 AM


    I was looking to have an HTML-formatted email but have a plain-text version as a backup. In searching, I discovered this thread from 3 years ago:


    I'd like to know if there are any plans to re-implement this as an option.

    Many thanks for JotForm.

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    Answered by EliezerN on February 10, 2014 at 09:28 AM


    You can select the mode you wish to send the Notification, either HTML or Plain text by clicking on the Swtich to Text Mode button or in the Switch to HTML Mode button, depending on the mode it is set, you find the option swich the mode in the Compose Email wizard of the Notification:

    HTML Mode:

    Text Mode:

    I hope this helps. Please inform us if you need further assistance with this inquiry.


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    Answered by on February 10, 2014 at 09:31 AM

    The key here, is being able to send BOTH the HTML and the plain-text format. It appears that, at one time. JotForm supported this. The question is in regards to whether re-implementation of this feature is planned.

    Thank you.

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    JotForm Support

    Answered by Welvin on February 10, 2014 at 09:45 AM

    I don't think our developers would consider that one since that causes a big issue to some mail clients. You can create two notification email settings: Setting Up Email Notifications, one as Plain Text and one as HTML. What do you think?


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    Answered by lifestorynetwork on February 10, 2014 at 10:03 AM

    Hi Welvin.

    Ah! I can make that work! I'll setup a conditional email and allow the user to select between plain text and HTML. Thank you!

    I don't want to sound pretentious, however, how is it that MailChimp et. al. are able to overcome this issue with multi-part MIME? I doubt they ignore it...?

    Thanks again for JotForm and your help. Also, sorry for posting under two different users; I am the original poster.