What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cant recieve payments from paypal why?

    Asked by bigbassmania on July 06, 2011 at 02:25 PM

    I have people registering but can`t recieve payments through paypal why?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 06, 2011 at 03:28 PM


    I inspected your account but found no submissions made on your forms yet. I do not see how you can receive payments when not even a single person has registered on your form.

    Could it be that you're talking about something else, perhaps, pending submissions, in your form?

    Pending submissions are submissions made on your form in which the user did not complete the payment transaction for the said submission. It happens when the registrant decides not to pay and just simply closes the Paypal payment page.

    Let me know if you need further information regarding this. Thank you!