Form field: 'Purchase order number' is not displayed as expected in JotForm App Thank you page

  • Oliver_Estelle
    Asked on August 25, 2021 at 2:16 PM

    Original title: 'I am getting Two Thank you Pages'

    On my Form, I am getting two Thank you pages, one with the edit I want with the PO #number then quickly goes another Thank You without my added information Why is this happening only in the App not when i go through goole or safari?


  • Yau_C
    Replied on August 25, 2021 at 9:18 PM

    Hi,

    There are two forms in your account.

    Please confirm if you are referring to this form. Thank you.

  • Oliver_Estelle
    Replied on August 25, 2021 at 9:22 PM
    Yes it’s that form
    ...
  • Yau_C
    Replied on August 25, 2021 at 11:36 PM

    I have cloned and tested your form on my app.

    I can reproduce the anomaly.

    The PO number only appeared in the Thank you page very briefly for less than one second and then redirected to the Thank you message.

    1629949226 61270d2a46e5c  Screenshot 10

    I need to escalate this to our backend team to investigate.

    Our apologies for the inconvenience caused.

  • Felizio JotForm Support
    Replied on April 17, 2024 at 7:41 AM

    Hi Estelle,

    Thanks for waiting patiently. It is possible to show the edited Thank You Page after submission on the mobile app as well.

    Form field: Purchase order number is not displayed as expected in JotForm App Thank you page Image 1 Screenshot 20

    Reach out again if you need any other help.