I'm having problem with email alert

  • Profile Image
    Asked on February 11, 2014 at 12:48 PM

    I am not sure why the submission email alert do not get sent to my inbox. I provided a email address management@ydatco.com in my profile.

    Can you tell me what i'm missing?


  • Profile Image
    Answered on February 11, 2014 at 01:25 PM

    Profile email address is different from the form email notification.

    In order to receive the form submissions you need to define the recipient email in the email notification:

    Please consult our guide on how to setup email notifications for more details.

    Let us know please if you need more assistance.

  • Profile Image
    Answered on February 11, 2014 at 02:20 PM
    I used the recipient email field to send automative confirmation to my
    applicants. Can I have a CC sent to me?
  • Profile Image
    Answered on February 11, 2014 at 03:49 PM


    Yes, just enter your email separated by a comma on the recipient email box.

    Check this guide: http://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients