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  • Profile Image

    My form was displaying fine and won't display anymore

    Asked by keescreampuffs on February 11, 2014 at 10:54 PM

    Dear Jotform,

     

    Both my forms was displaying well on my FB page and all of a sudden it won't display anymore. I've attached a screen shot and the link to both my forms.

     

    I'd appreciate it if you could look into it urgently, I'm using these forms for customers to redeem purchased vouchers  and is expecting high traffic these few days

     

    Link 1:

    https://www.facebook.com/keescreampuffs/app_205521576149308

    Link 2:

    https://www.facebook.com/keescreampuffs/app_216924904991602

    Page URL:
    https://www.facebook.com/keescreampuffs/app_216924904991602

    Screenshot
    and My Forms JotForm FB www
  • Profile Image

    Answered by keescreampuffs on February 11, 2014 at 11:09 PM

    I had to take down the form link and replace it with an image, customers have been calling and complaining. 

    The link has been moved to this tab sot hat you can check it out

    https://www.facebook.com/keescreampuffs/app_206541889369118

  • Profile Image
    JotForm Support

    Answered by jonathan on February 12, 2014 at 02:50 AM

    Hi,

    I was able to see the forms on the first 2 mentioned facebook page

    Link 1:

    https://www.facebook.com/keescreampuffs/app_205521576149308

     

    Link 2:

    https://www.facebook.com/keescreampuffs/app_216924904991602

    Please take note that there is a restriction setup on your facebook page before the page can be viewed. It requires to be LIKED first the page becuase it is fan exclusive, before the embedded forms can be opened.

    Before Like:

     

    After Like:

     

    You may want to check the fan exclusive restriciton settings in the facebook page also.

    Hope this help. Inform us if you need further assistance.

    Thanks!

     

  • Profile Image

    Answered by keescreampuffs on February 12, 2014 at 03:49 AM

    Dear Jonathan,

     

    Thank you for your reply. I'm clear about the fangate, that's not the issue. You were able to see the link because I replaced it with jotform's direct URL to the form rather than using a iframe embed link (which was originally used)

     

    Check this link out, this is the one using the original iframe embedded link, can't seem to load the form:

     

    https://www.facebook.com/keescreampuffs/app_206541889369118

     

    Cheers

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 12, 2014 at 04:48 AM

    Because Facebook always use a secure (https) connection, all content inside it must be using the same protocol. Browsers will display a warning if that is not the case. Your users can still choose to view the form, if they ignore the security warning.

    With that said, the only solution for this problem is to embed the form securel. Otherwise, you will just have to link the form from your FB page.

    How to get secure embed codes

    Let us know how it goes for you.