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  • Profile Image

    Email notifications not ocming through

    Asked by activesalisbury on July 07, 2011 at 09:01 AM

    I have checked the spam folder and they don't apppear to be going there. The test email works ok but I don't receive other notifications.

    The link to the form is included below

    http://form.jotform.com/activesalisbury/ActiveSalisbury%20Funday

     

    Many thanks

    Annie Scadden

    Community Development Officer

    Salisbury City Council

  • Profile Image
    JotForm Support

    Answered by mliz on July 07, 2011 at 09:03 PM

    Hi Annie,

    I tested the email notification on your form and afterwhich checked
    the mail logs. The results indicated that the mail was queued for
    delivery which should arrived on your inbox once it is sent out
    completely.

    Jul 7 20:57:29 monk sm-mta[12971]: p680vSJF012969: to=<ascadden@salisburycitycouncil.gov.uk>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=129088, relay=mail.salisburycitycouncil.gov.uk. [178.78.123.178], dsn=2.0.0, stat=Sent (<fca24806c33728be932fa1cd89a5542c@monk.interlogy.com> Queued mail for delivery)


    For the meantime
    you can whitelist the following JotForm IP addresses:
    174.34.48.214
    174.34.48.218
    174.34.48.219

    Let us know if this works for you.
    Thanks for using JotForm.

    Regards,
    Mliz