What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how do can I have submissions from my Contact Me form be sent to my e-mail?(Detailed)

    Asked by dCovel on July 07, 2011 at 10:54 AM

    Hello: I just realized today that I am not receiving msgs sent via my Jotform "Contact Me" form to my email account. Has something changed in my account?
    Thanks, Don 949-855-6581

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on July 07, 2011 at 09:25 PM

    Hello Don,

    The mail logs indicates that the email coming from JotForm is being caught by
    the mail filters of hotmail.

    Jul 7 21:07:57 monk sm-mta[16072]: p6817uWu016070: to=<doncovel@msn.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123054, relay=mx1.hotmail.com. [], dsn=2.0.0, stat=Sent (mail from IP soft failed sender ID check. Please ensure this IP is authorized to send mail on behalf of [msn.com])

    For whitelisting, you can whitelist the following IP addresses:

    Also add to your address book @jotform.com or noreply@jotform.com
    and jotform@jotform.com if it requires a specific email address for whitelisting.

    Please do not hesitate to contact us if you have further questions.