- dCovelAsked on July 07, 2011 at 10:54 AM
Hello: I just realized today that I am not receiving msgs sent via my Jotform "Contact Me" form to my email account. Has something changed in my account?
Thanks, Don 949-855-6581Page URL:
- JotForm SupportmlizAnswered on July 07, 2011 at 09:25 PM
The mail logs indicates that the email coming from JotForm is being caught by
the mail filters of hotmail.
Jul 7 21:07:57 monk sm-mta: p6817uWu016070: to=<firstname.lastname@example.org>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123054, relay=mx1.hotmail.com. [220.127.116.11], dsn=2.0.0, stat=Sent (mail from IP 18.104.22.168 soft failed sender ID check. Please ensure this IP is authorized to send mail on behalf of [msn.com])
For whitelisting, you can whitelist the following IP addresses:
Also add to your address book @jotform.com or email@example.com
and firstname.lastname@example.org if it requires a specific email address for whitelisting.
Please do not hesitate to contact us if you have further questions.