What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSL certificate error

    Asked by Andrew  on February 12, 2014 at 09:35 AM

    Our form stopped working because of the SSL error. The URL to the form starts from https://form.jotformeu.com/


    And the error is:

    You attempted to reach form.jotformeu.com, but instead you actually reached a server identifying itself as jotform.com


    Let me know if you will update the certificate or we need to change the URL. thank you.

    Page URL:

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    Answered by EliezerN on February 12, 2014 at 10:22 AM


    Please try using https://secure.jotformeu.com/ instead of https://form.jotformeu.com/, that may help to resolve the issue.

    Please let us know if the issue still persists.