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  • Profile Image

    AccessDenied error in file download.

    Asked by ibroSecretariat on February 12, 2014 at 10:06 AM

    Applicants have uploaded their CVs to my forms. But when I click on the link, the address changes from

    http://www.jotformeu.com/uploads/ibroSecretariat/32882307585967/256941867542711298/CV%20Brunoni.pdf 

    to

    http://s3.amazonaws.com/jufs/ibroSecretariat/32882307585967/256941867542711298/CV%20Brunoni.pdf

    and i get the message

    Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>6FA8A65972B7D799</RequestId>
     <HostId>
    6aNAlhmlVP7hYymg5HpFfjAS+0B6+l0eqJtituoV/Cj+1zziyb8FjCc3qnQIrf2/
    </HostId>
    </Error>
    The CV in question is CV Brunoni.pdf
    Page URL:
    https://www.dropbox.com/home/Archives/Congress%20Symposia%20Dupes/Prof<br/>.%20Andre%20Brunoni

    My Forms uploaded files cannot open style size uploads
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 12, 2014 at 11:15 AM

    Hello ibroSecretariat,

    I'm sorry for the trouble caused to you.

    This particular PDF file seems to be corrupt. Most likely reason for this issue could be the disruption in upload process. It could be any sort of disruption like internet fluctuation, bandwidth issue etc. 

    I am forwarding this thread to our back end team to check the possibility of recovering this file. While they check this issue, I suggest you to ask your applicant to upload this image again. 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on February 12, 2014 at 09:27 PM

    We apologize for this inconvenience, ibroSecretariat.

    It appears that the file failed to complete properly.  I suggest that you contact the person who submitted the form and ask again for the PDF files in issue.

    Should you have further questions, please do not hesitate to let us know.

    Thanks.